How does HP install software and gather data? I really need help in sorting out this issue. This site in other languages x. Asia Pacific and Oceania. Swipe the same finger across the sensor again until all four squares change color, and then click Next to register the finger print. Thanks for your feedback, it helps us improve the site. By using this site, you accept the Terms of Use and Rules of Participation.

Uploader: Digis
Date Added: 2 July 2011
File Size: 21.52 Mb
Operating Systems: Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X
Downloads: 63655
Price: Free* [*Free Regsitration Required]

Click Next to begin. If you have successfully logged on to Windows, click Finish to close the wizard. This site in other languages x. Modifications of the settings are at your own risk. I just ho a new probook today, and it didn’t default to set up the fingerprint scanner. Select a finger shown on the hand graphic, and then slowly swipe your finger across the sensor.

Fingerprint Scanner Not Working.

HP Probook 4540s Fingerprint Sensor not working

On HP notebook computers, the fingerprint reader is a small metallic sensor located near the keyboard or display. I have the same question 8. I had to look for the credentials manager. Message 4 of 4. If you have a question create a new topic by clicking here and select the appropriate board.


After using the Registration Wizard to register at least 2 fingers, click Finish.

How satisfied are you with this reply? Asia Pacific and Oceania.

Please HP provide a solution. After registering your fingerprint you can log off and then use your registered fingers to log on to Windows.

Now you will be able to log in via enrolled fingerprints. After reboot HP Protect Tools as before would enroll my fingerprints, but again no prompt at windows login came to log in with fingerprint. See your browser’s documentation for specific instructions. Then as suggested in another forum post, I first finterprint this: This topic has been archived.

HP Probook s Fingerprint Sensor not working – Microsoft Community

This page requires Javascript. How does HP install software and gather data? The Verisoft Access Manager by Bioscrypt uses the fingerprint reader to identify a person, and controls access to Windows or other secure systems. I installed the drivers in roughly this order: Identifying the fingerprint reader A fingerprint reader provides extra security for the computer.

Javascript is disabled in this browser. Set up the fingerprint fongerprint To set up the fingerprint reader to recognize your fingerprint, you must have a logon account on the computer and the account must require a password.


Hi Angel, Please help me with the following information: All forum topics Previous Topic Next Topic. Device manager correctly identifies and shows the fingerprint sensor – however, the control panel says no biometric devices detected.

After prompting for a PC reboot – which I did – it asked for setup of security etc. One of the squares below the hand graphic will change color when the scan is accepted. Multiple people can be registered to use the fingerprint reader if each person has an individual computer logon account. If you need to start over during the fingerprint registration process, right-click the highlighted finger on the screen, and then click Start Over.

Contact HP Consumer Support http: